Dedicated to providing new innovative medical technology for better outcomes and patient care.

                    PROTOCOL FOR RESOLVING COMPLAINTS FROM MEDICARE BENEFICIARIES

IMS Experts will respond within 5 days and provide written response within 14 days.

The patient has the right to freely voice grievances and recommend changes in care or services without fear of reprisal or unreasonable interruption of services. Service, equipment, and billing complaints will be communicated to management and upper management. These complaints will be documented in the Medicare Beneficiaries Complaint Log, and completed forms will include the patient’s name, address, telephone number, and health insurance claim number, a summary of the complaint, the date it was received, the name of the person receiving the complaint, and a summary of actions taken to resolve the complaint. 

All complaints will be handled in a professional manner. All logged complaints will be investigated, acted upon, and responded to in writing or by telephone by a manager within a reasonable amount of time after the receipt of the complaint. If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively and up to the president or owner of the company. 

 

Important Contacts:
IMS Experts Phone (817)453-9767
Email: imsexpertsintake@att.net
www.imsexperts.net

Texas State Consumer Complaint Office 1(800)621-0508 

Medicare 1-800-MEDICARE 1(800)633-4227 www.medicare.gov

Board of Certification/Accreditation 1(877)776-2200 www.bocusa.org